Accolite Digital faced operational slowdowns due to gaps in its business systems. Partnering with AWC helped them streamline operations, optimize workflows and bridge the gap, resulting in a more efficient and effective system.
Client overview
Accolite is a digital transformation services provider specializing in digital product engineering, cloud and DevOps, data and AI, customer experience, cybersecurity, and design services. Founded in 2007, the company has a team of over 3,000 technical, domain, and business experts, a global presence with offices in the United States, Canada, and Europe, and digital labs in India. Accolite's approach is centered around design thinking and human-centric product innovation to help Fortune 500 companies solve complex business problems and build long-standing customer relationships.
"As businesses evolve and expand, their operational processes need to keep pace to remain efficient and effective. Unfortunately, Accolite Digital was experiencing a breakdown in its workflows due to gaps in its business systems, resulting in delays and inefficiencies across departments. Seeking to address this problem, the company turned to AWC for help in optimizing their operations and bridging those gaps."
Accolite Digital had all the tools they needed to run their business operations - Oracle Fusion for different departments, and Salesforce for CRM. But despite having all the right pieces, the puzzle wasn't quite coming together. Gaps in the system created friction between departments, making it difficult to keep their processes running smoothly. That's when they turned to a team of experts who could help them enhance and manage their systems with seamless efficiency.
Solution
AWC's Managed Services
Accolite Digital business operations were running on Oracle ERP, but the modules they used for finance and HR were causing issues due to gaps in the system.
AWC implemented a multi-country legal entities system on Oracle Fusion and worked on change requests for smaller and larger projects to deliver tailored solutions to meet Accolite's evolving business needs. With specific Service Level Agreements (SLAs) in place, AWC ensured that Accolite's systems were always up-to-date and functioning as they should be.
One of the biggest challenges Accolite faced was integrating its HR processes with its finance and CRM systems. AWC tackled this head-on by automating the integration of employee data from Darwinbox to Oracle Fusion using Oracle Integration Cloud (OIC). They also implemented several modules for Accolite's legal entities in the US, UK, Canada, and India, including Finance, Project Management, Oracle Time and Labour, and Procurement.
Alerts and notification systems were created for Accolite's team and managers, streamlining the timesheet process and ensuring that everyone was always on the same page. Finally, they customized reports for Accounts Receivable and Accounts Payable invoices for multiple regions, taking into account specific taxation requirements for each region.
Impact
Automated Process Made the Difference
Imagine eliminating the time-consuming and error-prone task of manual data entry and intervention. That’s exactly what Accolite achieved through its implementation of automated processes, resulting in streamlined business processes and a significant boost in productivity. The organization was able to devote more time and resources to growth and innovation.
Streamlined Global Business Process
In a complex business landscape, managing operations across multiple countries and regions can be a daunting task. By streamlining multi-country, multi-region, and taxation-specific processes, Accolite was able to break down barriers that hindered productivity.
Accolite’s user group is now empowered to manage its processes with ease. The simplified operations have made it possible to navigate different tax laws and regulations and reduced the complexity of managing multi-country and multi-region operations.With systems running smoothly and minimal downtime
With systems running smoothly and minimal downtime, Accolite Digital’s team could focus on critical business activities and achieve greater productivity and performance…
